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Terms of Service

Last updated: 22 June 2026

These Terms of Service (“Terms”) govern your access to and use of the Ordina platform and related services (the “Service”) provided by Ordina Ltd(“Ordina,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Ordina provides an AI-powered “secretary” that helps service-based businesses capture leads, answer client questions, and manage bookings, together with related tools such as notifications, reminders, payments, payouts, subscriptions, and analytics. We may add, change, or remove features at any time.

2. Eligibility & accounts

  • You must be at least 18 years old and able to form a binding contract.
  • You sign in using a one-time code (OTP) sent to your email; you are responsible for keeping access to that email address secure.
  • You are responsible for the accuracy of the information you provide and for all activity that occurs under your account.
  • We may grant, decline, suspend, or revoke access to the Service or any feature at our discretion, including where required by law or to protect the Service or other users.

3. Acceptable use

You agree not to:

  • Use the Service for any unlawful, fraudulent, or harmful purpose.
  • Send spam or unsolicited messages, or violate any communications or anti-spam laws.
  • Upload content that infringes others’ rights or violates applicable law.
  • Attempt to gain unauthorised access to the Service, other accounts, or our systems.
  • Interfere with, disrupt, or place undue load on the Service or its infrastructure.
  • Reverse engineer or resell the Service except as permitted by law.

4. Your content and clients

You retain ownership of the content and data you submit (“Your Content”), including information about your business and your clients. You grant us a limited licence to host, process, and use Your Content solely to provide and improve the Service. You are responsible for obtaining any necessary consents from your clients to collect and process their information through the Service and for complying with applicable data-protection and marketing laws.

On your behalf, the Service sends transactional booking confirmations and reminders to the mobile numbers your clients provide when booking, by SMS (and, where enabled, WhatsApp). These are not marketing messages, and recipients can opt out at any time by replying STOP. You are responsible for ensuring your clients are informed of this when they book. See our Messaging Policy for opt-in and opt-out details.

Where you add knowledge sources — such as text you enter, documents (e.g. PDFs) you upload, or website URLs you provide — you confirm you have the right to use that content, and you authorise us to extract, store, and process its text (including via third-party AI providers) so your assistant can answer client questions. The AI assistant can make mistakes; you are responsible for the accuracy of the information you provide and for reviewing automated responses and bookings.

5. Business verification & the verified badge

Eligible businesses may apply to be “verified.” When we display a verified badge, it means only that we reviewed a business-registration document and details the business submitted and confirmed, at a point in time, that the business appears to exist under that name. Verification is a limited document check — it is notan endorsement, certification, or guarantee of the business’s legitimacy, quality, safety, lawfulness, or conduct, and it does not mean we have audited the business or its services.

Ordina is not a party to any booking, payment, or other transaction between a client and a business. Choosing to interact or transact with any business on Ordina — verified or not — is your own decision and responsibility, and you do so at your own risk. We may grant, decline, suspend, or revoke verification at our discretion, including if information is inaccurate, outdated, or the business no longer meets our requirements. Documents submitted for verification are handled as described in our Privacy Policy.

6. Payments, payouts & subscriptions

Where the Service enables you to collect payments from clients, payments are processed by our third-party payment provider, and you agree to their terms. To receive online payments and payouts, you must connect a payout account and may be required to complete identity verification (KYC) and/or business verification, which are performed by our verification providers. Until those requirements are met, online card payment may be unavailable for your services and bookings default to pay-at-venue. Payouts, settlement timing, and any holds are subject to our payment and verification providers’ requirements; Ordina does not hold client funds as a bank or deposit-taker.

Subscription fees (if any), billing cycles, trials, discounts, and renewals are described at the point of purchase. Where a subscription is set to renew automatically, it continues until cancelled; you can cancel from your billing settings, effective at the end of the current period. Except where required by law, fees are non-refundable. We may change pricing on reasonable notice.

Where we charge a transaction fee on payments you collect from clients through the Service, that fee is earned when the payment is processed and is non-refundable — including where the underlying appointment or transaction is later cancelled or refunded (for example, when you refund a client who paid online). Any refund to a client is solely your decision and responsibility as the business; Ordina is not a party to it, does not process or fund client refunds, and does not return transaction fees already charged on those payments.

7. Partner & referral program

We may offer a partner or referral program under which an approved partner receives a reward based on subscription payments made by businesses that sign up using the partner’s code. Participation is by our invitation or approval and is subject to these Terms and any additional program rules we provide.

  • A reward accrues only when a referred business makes an actual, successful, non-refunded subscription payment. No reward is earned on free trials, fully-discounted (no-charge) activations, unpaid or failed charges, or while the program or a partner is paused or cancelled. We calculate rewards from our own records, which are final absent manifest error.
  • Referral attribution is determined by us (on a first-claim basis) and is not transferable. Rewards are summarised by calendar month and currency and paid out manually after we confirm the underlying payments; we may set minimum thresholds, schedules, or methods for payout.
  • If a payment that generated a reward is later refunded, charged back, or found to be fraudulent or in breach of these Terms, the related reward is void and may be reversed or deducted from future payouts.
  • Self-referral, fake or incentivised sign-ups, code abuse, and any attempt to manipulate the program are prohibited and may result in forfeiture of rewards and removal from the program.
  • Rewards are not a wage, fee for services, or guaranteed income, and nothing in the program creates an employment, agency, partnership, or joint-venture relationship. You are responsible for any taxes on rewards you receive. We may change, suspend, or end the program, or any partner’s participation, at any time at our discretion.

8. Third-party services

The Service integrates with third parties to operate, including: Google (the Gemini AI models that process assistant messages and your knowledge content to generate responses and extract booking details, plus optional Google Calendar integration); Twilio (SMS and, where enabled, WhatsApp messaging); our payment and payout provider; identity- and business-verification providers; and email providers used for account, booking, and marketing messages. Your use of those integrations may be subject to the third party’s own terms, and we are not responsible for third-party services.

9. Intellectual property

The Service, including its software, design, and trademarks, is owned by Ordina and its licensors and is protected by intellectual-property laws. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service.

10. Availability & preview features

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. Features offered during a beta or “preview” period are provided as-is and may change or be discontinued.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Upon termination, your right to use the Service ceases.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ORDINA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM.

14. Indemnification

You agree to indemnify and hold Ordina harmless from claims, damages, and expenses arising from Your Content, your use of the Service, or your breach of these Terms or applicable law.

15. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to its conflict-of-laws rules. Disputes will be subject to the exclusive jurisdiction of the courts located in Nigeria, unless otherwise required by applicable law.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date above. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Contact us

Questions about these Terms? Contact us at help@useordina.com.