The Secretary is only as good as what it knows. Ordina reads your website page by page, takes your PDFs and price lists, and keeps the notes you type, then answers customers from that and nothing else.
…Appointments can be rescheduled up to 24 hours before the booked time. Cancellations within 24 hours forfeit the $65 paid. Please arrive 10 minutes early for your first visit…
Everything is combined into one knowledge base your Secretary reads on every reply, with the newest facts winning.
Paste the address. Ordina fetches the page and the pages it links to, keeps the readable text, and drops menus and boilerplate. Product pages with structured data are captured with names, prices and images.
Price lists, brochures, policies and forms in PDF or Word. The text is extracted server-side, chunked, and searched when a question needs it.
The things that are not written down anywhere: how you like to be addressed, what to say about parking, the answer to that question everyone asks. Type it once.
Every reply is grounded. The Secretary looks for the relevant passage first, answers from it, and tells you where it came from in the transcript.
The customer's question is matched against your website text, documents and notes. Only the passages that fit are shown to the model.
If nothing relevant exists, the Secretary says it does not have that detail instead of guessing, and the gap shows in the transcript so you can add the answer.
Prices, stock, durations and opening hours come from your catalogue and calendar at the moment of asking, even if a web page says otherwise.
Re-sync your site on demand or on a schedule. Edit a note and the next reply already uses it.
…Avoid water on the lashes for the first 24 hours. Use an oil-free cleanser. Refills are recommended every 2 to 3 weeks…
The same knowledge serves every channel, and your page's FAQ section can be filled from it with one click.
Customers get the same answer on your page, your website and WhatsApp, in the tone you set.
Ask the Secretary to write the FAQ block on your business page from what it already knows.
Ask it what customers keep asking, and add the missing answer in one line.
Connect your website and upload a price list; the Secretary is ready in minutes.