Every booking the Secretary makes is checked against your real availability and your capacity for that slot at the moment it is written. Google Calendar stays in sync, reminders go out on their own, and reschedules follow your policy.
Service, time, address and what to bring, by email and WhatsApp or SMS. A calendar invite for the customer too.
A short nudge with a one-tap reschedule that respects your notice period.
A code at the counter lets a walk-in confirm they have arrived, or a new customer start a chat.
Once you mark the visit complete, a thank-you goes out with a review link. Approved reviews show on your page.
Set them once in Store; the Secretary and the booking page follow them without exception. Your cancellation policy lives in the knowledge base, in your own words.
Connect Google Calendar and busy time on either side blocks the other. A meeting you add in Google is a slot Ordina will not offer.
Book against capacity so a class fills and a room is never double-booked.
Customers move a booking from the link in their confirmation; when you propose a new time, they approve it by email. Both calendars update.
Upcoming, unconfirmed, completed and cancelled, with completion rate over the last 30 days.
Set your hours and capacity; the Secretary handles the rest.