Ordina’s number sends your alerts
Until you connect a number of your own, confirmations and reminders go from Ordina’s WhatsApp number for you. It only sends alerts; customers chat with your Secretary on your booking page meanwhile.
No app to install and no new habit to learn. Connect your own WhatsApp number and your Secretary replies to the customers who message it, as your business: it answers, books from the live calendar, sends the payment link, confirms and reminds.
Each step in the thread, beside what appears in your dashboard at the same moment.
Until you connect a number of your own, confirmations and reminders go from Ordina’s WhatsApp number for you. It only sends alerts; customers chat with your Secretary on your booking page meanwhile.
Your own number, connected from the dashboard through Meta (early access). Customers chat, book, order and pay there, and confirmations and reminders come from your number too.
Ordina’s WhatsApp number is also your private line to your own Secretary. Link your number with a code from Secretary settings, then ask about your day or have it make changes. It is rolling out to businesses now.
It writes the change out in full first. Only a plain YES runs it, and a proposal older than 30 minutes no longer does.
Whenever a number is linked to your Secretary or unlinked, you get an email.
It never counts toward your conversations, and customers cannot use it.
As soon as they book, with the details and a QR code for the door.
A reminder from 18:00 your time, with a link to move the booking.
A short starting soon message, once Meta approves your number’s templates.
From the link in any message, the customer picks a new free time.
Customers can reply STOP to stop WhatsApp reminders; email continues.
In Messages, and on the WhatsApp page with this month’s numbers.
Bring a number that is not in the WhatsApp app, or remove it from the app first: once connected, it runs on Meta's WhatsApp Business Platform.
Enter the number with its country code and the name customers should see.
Sign in with Facebook, choose your business portfolio and verify the number with the code Meta sends.
Put it in your bio and on your page. Your Secretary answers from the first message.
No. Ordina's number only sends your booking and order alerts. Customers chat with your Secretary on your booking page, and on WhatsApp once your own number is connected.
No. A connected number moves to Meta's WhatsApp Business Platform, so use a number that is not in the app, or remove it from the app first.
WhatsApp replies are plain text. Times are written out, and the payment link is a link the customer taps.
Once Meta approves your number's message templates, usually within a day. Until then, customers who have not written in the last 24 hours get them by text message.
Yes. Every conversation on your number appears in Messages and on the WhatsApp page, and bookings land in Appointments.
No. It only reads the messages sent to your Secretary.
Connect your WhatsApp number from the dashboard (early access), and the Secretary starts replying there.