Reminders for customers and alerts for you

What customers receive

Moment	Message	Channel
Booking confirmed	Confirmation with details and QR code	Email, plus WhatsApp/SMS if a phone number was given
Day before	Reminder with a reschedule link	Email, plus WhatsApp/SMS
Payment	Receipt	Email
Appointment marked complete	Thank-you with review link	Email
Order placed / fulfilled	Order confirmation, digital delivery	Email

WhatsApp and SMS delivery is on Pro and Business. It depends on the Secretary having a phone number, so keep Ask for phone number on under Secretary → Settings. Customers can reply STOP to opt out of WhatsApp/SMS at any time; email still goes.

What you receive

Under Profile → Notifications:

• Email notifications: new bookings, cancellations and reminders of what is coming up.
• WhatsApp & SMS notifications: the same alerts on your phone.
• Push notifications: in-app alerts and badges. On a phone, install Ordina as an app and allow notifications when asked.
• Sound alerts: a chime in the dashboard when a new message arrives.

Leads (people who left details without booking) also notify you, and fall back to email if no device picked the notification up.

Reducing no-shows

Reminders are the single biggest lever. Combined with prepayment (Pay Online) and a clear cancellation policy in your knowledge base, most businesses see no-shows drop within the first month. See the playbook Cut no-shows.