How integrations work
Where to find every integration, what the statuses mean, which plans include them, and where the conversations they bring in end up.
Integrations connect your Secretary to the places your customers already are and the tools you already use. There are fourteen, in four groups, and you manage all of them from one page.
Finding them
Open Integration in the sidebar (on a phone: More, then Integration). Search by name, or filter by group:
| Group | Integrations |
|---|---|
| Messaging | WhatsApp, Phone calls, Telegram, Email, Instagram, Messenger |
| Calendar & data | Google Calendar, Google Sheets |
| Website & store | Your website (Book now button), Online store (Shopify and WooCommerce) |
| Automation & API | AI assistants (MCP), Zapier, Webhooks, API keys |
Each card opens a page with the same four tabs: Overview (status and the setup steps), Settings, Conversations or activity, and Help.
Setup steps turn green on their own
Most integrations have a short numbered setup on the Overview tab. Do the steps in order; each one turns green when Ordina sees it happen (a test call arriving, a first WhatsApp message, the widget loading on your site). You do not need to refresh.
Plans
Integrations are part of the Pro and Business plans. A few also need something on the other side: Telegram needs Telegram Premium, and Zapier needs a paid Zapier plan.
Where conversations land
Every channel feeds the same Messages inbox, marked with where it came from, and every booking or order lands in Appointments or Orders like any other. The Secretary uses the same knowledge, prices and calendar on every channel.
When you reply yourself
On WhatsApp, Telegram, Instagram and Messenger, if you reply to a customer yourself, your Secretary stays quiet in that chat for an hour so it never talks over you. Tap Hand back in Messages or on the integration's page to give the chat back sooner.
Early access
Instagram and Messenger are in early access while Meta reviews Ordina. The Shopify app is waiting for Shopify's App Store approval. Each guide below says what you can do in the meantime.