Capture leads from people who do not book yet
The lead form on your page, where leads land, the notification you get, and how to follow up.
Not everyone books on the first visit. Some want a quote, some want a call, some just leave their details. Ordina keeps them for you.
Where leads come from
- The lead form block on your page (name, contact, a short message).
- Conversations where a customer shared a name or contact details but did not finish booking.
Where they land
Booking page → Leads lists everyone who left details without booking, with what they said and when. You get a notification for each lead, and an email if no device took the notification.
Analytics shows the same people as a pipeline: chatted, left details, booked, needs a follow-up.
Following up
Reply from your own email or WhatsApp; the lead's details are right there. A short, specific message the same day converts far better than a template a week later:
"Hi Sarah, you asked about balayage on Tuesday. I have Thursday 2pm free this week if that works: myordina.link/glowandco"
Then let the Secretary take the booking.