Instagram: answer your DMs

Your Secretary replies from your own Instagram account to DMs, story replies and mentions. Customers never see a bot. Instagram is in beta and in early access while Meta reviews Ordina.

1. Use a professional accountBusiness or Creator, not personal.
2. Allow access to messagesIn Instagram's settings.
3. Connect InstagramSign in with Meta and allow access.
4. AnsweringDMs show up in Messages.

Before you connect

1. Make sure your account is a Business or Creator account (Instagram: Settings, Account type and tools).
2. Switch on Allow access to messages: Instagram Settings, Messages and story replies, Connected tools.

Connecting

1. Open Integration, then Instagram, and tap Connect Instagram.
2. Sign in with the Meta account that manages your Instagram, and allow the requested access.
3. Your account appears under Connected accounts with "Secretary answering".

Good to know

• What it answers: questions, times offered as quick replies, bookings and orders, and a payment link when payment is needed.
• When you reply yourself from the Instagram app, your Secretary stays quiet in that conversation for an hour. Tap Hand back to return it sooner.
• Reminders cannot start an Instagram DM (Instagram only allows replies within 24 hours of the customer's last message), so they go by WhatsApp, SMS or email.
• Add your Ordina booking link to your bio, and keep your catalogue current for instant quotes.
• To stop, disconnect the account in Settings.