Telegram: answer in your own chats

With Telegram Business, your Secretary replies inside your own Telegram chats, as your business. Customers never see a bot; they message you the way they always did.

1. Link your accountTap the button; Telegram opens with a one-time code.
2. Add the chatbotTelegram Settings, Telegram Business, Chatbots.
3. Allow repliesSwitch on Reply to messages, then save.

1. Open Integration, then Telegram, and tap the button in step 1. Telegram opens a chat with Ordina's bot with a one-time code; send it.
2. In Telegram, open Settings, Telegram Business, Chatbots. Search for the bot username shown in step 2 (there is a copy button) and choose it.
3. Make sure Reply to messages is switched on, then go back to save. Step 3 turns green on its own.

What your Secretary does on Telegram

Answers questions, shows your services as photo cards with Book and Buy buttons, offers time slots as buttons, confirms bookings, and opens payment, rescheduling and cancelling inside Telegram. Keep your service photos and prices up to date, because the cards come from them.

When you reply yourself

Your Secretary stays quiet in that chat for an hour. Send /resume in the chat (your customer does not see it), or tap Hand back on the Telegram page or in Messages, to hand it back sooner.

Notifications

New bookings, orders and messages for you also arrive in your chat with the Ordina bot, as well as your usual notifications.

Pausing or stopping

• Pause: in Telegram, switch off Reply to messages for Ordina.
• Stop: tap Disconnect Telegram on the Settings tab, then remove Ordina under Settings, Telegram Business, Chatbots in Telegram.