Languages: the dashboard, the Secretary and your customers
Set the dashboard language, and understand how the Secretary decides which language to reply in.
The dashboard
In Settings (from Profile → Preferences), tap Change beside Dashboard language. English, Spanish, French, Arabic, Hindi and Chinese are available. The choice is saved to your account, so it follows you across devices.
The Secretary with customers
The Secretary replies to customers in your dashboard language, whatever language they write in. To have it answer each customer in their own language instead, set its personality to Mirror the client: a customer who writes in French then gets French, and one who switches mid-conversation is followed. You do not need to translate your knowledge base; the Secretary reads it in whatever language you wrote it.
The Secretary with you
Your own Secretary in Secretary → Chat uses your dashboard language.
Confirmations and reminders
Booking and order confirmations, reminders and receipts sent by email, WhatsApp or SMS are written in English, whatever language the conversation was in and whatever your dashboard language is. The language settings above are for the Secretary's chat replies.